Industry · Wealth management & advice · NZ & AU

The annual review pack prepared, and the file checked, before the adviser sits down.

Airclerk puts AI to work on the preparation and checking that surrounds personal advice: the review pack, the fact-find gaps, the record that has to hold up in a licensee audit. The workflow prepares and checks. The adviser gives the advice and signs it. We work with wealth and advice businesses in New Zealand and Australia, bringing the disciplines from our deeper work in insurance and brokerage into a vertical with the same shape.

We implement Claude, Microsoft Copilot and ChatGPT; the platform is chosen around your systems and the work.

Talk to us → See the annual review example ↓

Adviser workstation with a laptop showing a portfolio review alongside an advice file and calculator.

01 / An example · an annual review

Review season, with the pack drafted and the gaps already listed.

Illustrative example

Annual review preparation is the workflow we would start with at most advice businesses, so it is the one drawn here. The client, the holdings and the gaps are made up. The shape of the work is not.

The adviser's file

CRM notesPrior advice recordPlatform and portfolio dataFee and consent records

Read from the CRM, the planning tool, the document store and the platform as they are. Nothing is re-keyed, and those systems stay the source of record; what the workflow reads and what Airclerk retains is agreed in design.

What the workflow prepares

Draft review packFile completeness checkDrift and fee summaryReview agenda

Portfolio movements, contributions, fees and risk drift since the last review, each figure cited to its source. A check of the file against what the record needs to contain, with what is missing or stale listed rather than filled in. A draft agenda and client-friendly summary in the practice's own format.

The adviser's review

Adviser gives the adviceAdviser signsNothing sent by the workflow

The adviser reads the gaps first, decides what the review should say and whether the advice changes, edits the pack and approves it. The workflow prepares and checks; it does not advise, and it does not send anything to a client. The adviser's name goes on the record because the adviser made the judgement.

AI Workpaper · illustrative annual review Illustrative · not a client record · Assurance enabled

Day 1 · three weeks before the review meeting Workflow assembled the review pack from the CRM, the platform and the prior advice record. Portfolio drift against the agreed risk profile computed and cited to the platform export. · workflow
Day 1 Pack held for the adviser. File gaps listed. · control ↳ risk profile last confirmed more than the practice's threshold ago · a dependant change noted in an email but not in the fact-find · ongoing fee consent due before the next deduction
Day 8 Adviser reviewed, updated the fact-find after a call with the client, decided the risk profile needed re-confirming at the meeting, edited the agenda. · adviser
Day 21 Review held. Advice record completed and signed by the adviser. Sources, gaps and the approval retained on the workpaper. · adviser

The adviser advised. The workflow prepared. In this example the check flags a dependant change for the adviser to confirm with the client, and the file shows who caught it and when. Keeping that record is what our optional AI Process Assurance platform does.

The short answer

How can wealth and advice teams put AI to work?

Wealth management and financial advice teams use AI models such as Claude, Microsoft Copilot or ChatGPT to support advice workflows such as client meeting prep, fact-find completeness review, annual review pack assembly, Statement of Advice (SOA) and Record of Advice (ROA) drafting in Australia, FAP advice record completeness review in New Zealand, ongoing fee and service evidence tracking, portfolio drift memos, KiwiSaver and superannuation advice evidence, investment committee packs, inbox triage and complaints or vulnerable-client signal detection. The assistant can be connected to the CRM, planning tools, document stores, platform data and human approval workflows the advice business already runs. Adviser judgement and sign-off stay in the loop.

02 / Further opportunities

Other advice workflows with the same shape.

Accelerator patterns we bring into wealth and advice engagements. Each is a candidate first workflow, and each runs with source citations, adviser approval and an audit trail by default. Cards marked NZ or AU apply to one regime only.

WF-01

Client meeting prep

Pre-meeting brief from CRM notes, prior advice, portfolio data and emails: snapshot, open actions, life-event prompts, questions for the adviser.

WF-02

Fact-find completeness review

Checks the file for goals, income, assets and liabilities, dependants, risk profile, time horizon, tax and estate context, and flags what is missing or stale.

WF-03

Portfolio drift & rebalance memo

Holdings compared to model portfolio, IPS or risk profile: drift exceptions, concentration, liquidity, currency, and a rebalance rationale for adviser review.

WF-04

SOA / ROA drafting support AU

First-draft Statement of Advice or Record of Advice from fact-find, strategy notes and product research: objectives, scope, basis, remuneration, conflicts, risks.

WF-05

FAP advice record completeness NZ

Reviews the advice file against FAP record-keeping obligations: scope, advice given, basis, benefits and risks explained, disclosure and complaints information.

WF-06

Best interests evidence map AU

Maps the advice file against best interests and related obligations: evidence table, gaps, alternative-strategy notes, conflict-priority review, adviser sign-off checklist.

WF-07

Suitability & client understanding review NZ

Reviews whether the file supports suitable advice and whether the client was helped to understand it: plain-language summary, comprehension prompts, missing-explanation flags.

WF-08

Ongoing fee & consent tracking AU

Renewal windows, consent status, service period, fee deductions and promised-versus-delivered services: exception queue, reminders, super fee consent evidence.

WF-09

Inbox triage & vulnerable-client signals

Classifies client emails (withdrawals, market anxiety, complaints, bereavement, vulnerable-client signals, bank changes) and drafts adviser-reviewed responses.

03 / How an engagement runs

One conversation, then one workflow into production.

The same four stages for every firm we work with. The design work happens with your advisers, paraplanners and compliance team in the room, not as a packaged playbook delivered top-down.

01 · Discuss

Discuss the opportunityFree · introductory

Where AI could make the biggest difference, how that work runs today, the systems it touches and who owns it. We also work out together whether Airclerk is the right partner for it. If we are, the conversation gives us enough to quote.

02 · Agree

Agree the scopeWritten proposal · fixed fee

One document: the outcome we are aiming for, what we deliver, what your team contributes, the fixed fee and timeline, and what acceptance looks like. Nothing starts until it is agreed on both sides.

03 · Build

Design and buildDetailed design first

The engagement opens with the detailed design, agreed with you before anything is built. Then we configure and connect the workflow to your documents and systems, build in the agreed review controls and audit trail, test it on real work, and prepare the people who will run it.

04 · Support

Support and improveHandover · ongoing by agreement

Handover, and the support that follows go-live, are written into the scope so you know what is covered before you sign. Ongoing operations and further workflows are a separate agreement, made when you want them rather than switched on by default.

Read how an engagement runs in detail →

Airclerk's connector software and audit trail can be hosted by us, or deployed single-tenant into your own Azure tenant on request, so the controls, evidence and audit trail sit where your record-keeping and licensee-audit obligations need them.

04 / Controls and the two regimes

Personal advice. Two regimes. Files that have to hold up.

Every advice file tells its own story: fact-find, goals, recommendations, basis for advice, disclosures, file notes, ongoing service evidence.
The work is judgement-driven. The workflow supports advisers, paraplanners and compliance; it does not pretend to replace them, and it never gives advice.
Reviews cluster: annual review season, ongoing fee renewal windows, licensee audits and the FAP annual regulatory-return reporting window.
Planning tools, CRMs, document stores, portfolio platforms, custodians, KiwiSaver platforms and model-portfolio files are central to operations and will not be replaced.
Source citations, role-based access, version history, audit log and adviser approval before anything reaches a client are non-negotiable controls, and they are the same shape on both sides of the Tasman.

New Zealand: FSLAA, FAP licensing and the Code.

FAP licensing, record-keeping and disclosure obligations, plus the Code's standards for suitable advice and client understanding. The NZ-marked workflows above (FAP advice record completeness, suitability and client understanding review) are built against those obligations. They are decision-support drafts for adviser review, not legal advice or a substitute for the FAP's own compliance sign-off.

Australia: best interests, SOA/ROA and ongoing fee consent.

Best interests and related obligations, Statement of Advice and Record of Advice requirements, ongoing fee consent and licensee audit. The AU-marked workflows above (SOA/ROA drafting support, best interests evidence map, ongoing fee and consent tracking) are built against those. The adviser and the licensee remain responsible for the advice and its compliance.

Both

Disciplines that carry across.

Airclerk has gone deepest in insurance and brokerage: document-heavy, judgement-driven, audit-aware work. Wealth and advice share that shape, and we bring the same operating disciplines: source citations, adviser approval, version history, audit log, exception queues.

05 / Common questions

Common questions.

01How can wealth and advice teams put AI to work?

Airclerk helps wealth management and financial advice teams use AI to support advice workflows such as client meeting prep, fact-find completeness review, annual review packs, portfolio drift and rebalance memos, SOA and ROA drafting support in Australia, FAP advice record completeness review in New Zealand, ongoing fee and consent tracking, and inbox triage with vulnerable-client signal detection. The assistant is connected to the CRM, planning tools, document stores and platform data the advice business already runs, and adviser judgement and sign-off stay in the loop. We implement Claude, Microsoft Copilot and ChatGPT, choosing the platform around your systems and the work.

02What does Airclerk do for wealth management and advice businesses?

Airclerk is an AI implementation consultancy that builds governed AI workflows for wealth and advice teams in New Zealand and Australia, helping advisers, paraplanners and compliance prepare advice, check files, evidence service delivery and operate review cycles. The first engagement starts with a free introductory conversation, then close design work with your own advisers, paraplanners and compliance team, not a packaged playbook delivered top-down.

03How does Airclerk keep AI-assisted advice work governed and auditable?

Every AI-assisted output carries source citations, role-based access, version history, an audit log and adviser approval before client-send, so the work stays evidenced and reviewable. These controls are the same shape on both sides of the Tasman, built for FAP record-keeping and Code duties in New Zealand and best interests and ongoing fee consent obligations in Australia, and they sit where your record-keeping and licensee-audit obligations need them, supporting your own compliance rather than replacing it.

04Does Airclerk capture and evidence everything an adviser does?

No. Airclerk records the work that runs through the workflows it builds, such as the advice drafts, file reviews, review packs and fee-consent tracking those workflows produce, and does not claim to capture everything an adviser does or guarantee total capture. The work stays judgement-driven, with advisers, paraplanners and compliance kept in the loop and adviser sign-off required before anything reaches a client.

05How does Airclerk help evidence advice records and SOAs/ROAs across the NZ and AU regimes?

In New Zealand, Airclerk's FAP advice record completeness workflow reviews the file against FAP record-keeping obligations (scope, advice given, basis, benefits and risks explained, disclosure and complaints information) and a suitability and client-understanding review checks the file supports suitable advice. In Australia, SOA/ROA drafting support produces a first draft from the fact-find, strategy notes and product research, and a best interests evidence map builds an evidence table with gaps and an adviser sign-off checklist. These are decision-support drafts for adviser review, not legal advice or a substitute for your own compliance sign-off.

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