Airclerk works deeply with insurance brokers and intermediaries across New Zealand and Australia - identifying, designing and implementing governed Claude workflows for the document-heavy work that defines brokerage operations.
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Insurance brokers and intermediaries use Anthropic's Claude models to support brokerage workflows such as submission-to-market preparation, renewal pack assembly, broker inbox triage, file-completeness and compliance review, client onboarding, claims advocacy, complaints handling and adviser supervision evidence. In a regulated brokerage, Claude needs to be connected to broking platforms, client documents, conduct and compliance evidence, and human approval workflows before it can be used safely with clients, insurers and MGAs.
The patterns we've seen produce the cleanest path from pilot to production. Each is a candidate first workflow for a Readiness Sprint - and we have broker-specific accelerators to get you up and running faster.
Risk summaries, market lists, exposure schedules and submission letters drafted from client data and prior policies.
Year-on-year diffs, exposure changes, market recommendations and draft client correspondence.
Shared-mailbox classification, urgency, missing documents, draft client and carrier responses.
Spot checks across client files for record-keeping, conduct and audit obligations - gap flagging and remediation.
Scope of service, fact-find synthesis, suitability commentary and disclosure pack drafts.
Claim chronology, evidence assembly and broker advocacy letters in support of clients.
Triage, statutory and policy timeframes, evidence packs and response drafts.
Sample review across an adviser's book, exception flagging and supervision evidence packs.
GWP and book commentary across insurers and MGAs, exception narratives and board pack input.
Commercial renewals are where we've taken this furthest: agentic renewals runs the whole renewal as a governed, evidenced workflow, with AI Process Assurance behind every outcome.
Roadmaps follow market size. ANZ brokerage networks, AR/AB structures and broking platforms will not be on the early-adopter list.
NZ brokerages operate under FMA conduct supervision, IBANZ standards and - for advice-heavy books - FSLAA/FAP. AU sits under ASIC and ICA conventions: adjacent but distinct.
Airclerk operates across New Zealand and Australia with active relationships across brokerages, the insurers and MGAs they place with, and the platforms that connect them.
The Contracts of Insurance Act 2024 introduces a statutory duty to pass on policyholder representations and tightens premium-handling expectations, with a backstop commencement of 15 November 2027. Claude fits on the document side — client-file pass-on audits, disclosure pack drafts and consistency checks across the book.
Two-week, fixed-price plan.
First governed workflow into production.
Controls, approvals, audit trails - built for conduct supervision and record-keeping.
Monitor, improve, expand.
Hosted by Airclerk, or deployed single-tenant into your own Azure tenant on request - so the controls, evidence and audit trail sit where your conduct supervision and record-keeping obligations need them.
A board-ready Claude implementation plan for your brokerage in two weeks.
Insurance brokers and intermediaries use Anthropic's Claude to support document-heavy brokerage work such as submission-to-market preparation, renewal pack assembly, broker inbox triage, file-completeness and compliance review, client onboarding, claims advocacy, complaints handling and adviser supervision evidence. Airclerk identifies, designs and implements these as governed workflows for brokerages across New Zealand and Australia - connected to existing broking platforms, client documents and human approval - rather than leaving Claude as an open chat tool.
Commercial renewals are where Airclerk has taken this furthest: agentic renewals runs the whole renewal as a governed, evidenced workflow - year-on-year diffs, exposure changes, market recommendations and draft client correspondence - with AI Process Assurance behind every outcome. Each of the workflows on this page is a candidate first workflow for a Readiness Sprint, and Airclerk has broker-specific accelerators to help a brokerage reach production faster.
AI Process Assurance charters the path a piece of AI-assisted brokerage work should follow (the Workflow Charter) and records what actually happened as the work runs (the Semantic Audit), producing a retained AI Workpaper. For a brokerage, the controls, approvals and audit trail behind a renewal, submission or advice file are built for conduct supervision and record-keeping - and can be hosted by Airclerk or, on request, deployed single-tenant into your own Azure tenant so the evidence sits where your obligations need it.
No. Airclerk records the work that runs through the instrumented workflows and approval steps it implements, producing the evidence and audit trail for those governed paths; it does not claim to capture every interaction or guarantee total capture. Assurance covers the work a brokerage routes through the rails Airclerk builds, which is why the first step is choosing and governing the workflows that matter most.
The Contracts of Insurance Act 2024 introduces a statutory duty to pass on policyholder representations and tightens premium-handling expectations, with a backstop commencement of 15 November 2027 - these are the brokerage's obligations to meet, not legal advice from Airclerk. Claude fits on the document side, supporting client-file pass-on audits, disclosure pack drafts and consistency checks across the book so a brokerage can evidence how it met those duties.