Airclerk helps insurers, MGAs and underwriting teams in New Zealand and Australia identify, design and implement governed Claude workflows for document-heavy insurance operations.
Use Copilot? We can implement on your preferred platform.
Insurers, MGAs and underwriting teams use Anthropic's Claude models to support insurance workflows such as underwriting review, claims file summarisation, policy wording comparison, broker communication, renewal review and compliance evidence preparation. In regulated insurance environments, Claude needs to be connected to documents, systems, permissions, human approval workflows and audit trails before it can be used safely in production.
The patterns we've seen produce the cleanest path from pilot to production. Each is a candidate first workflow for a Readiness Sprint - and we have accelerators to get you up and running faster.
Submission packs, prior policies, claims history, missing information, evidence-based recommendations.
Chronologies, key issues, outstanding actions, citations across large claims files.
Year-on-year changes, missing data, draft broker follow-up, renewal state.
Shared-mailbox classification, urgency, missing documents, draft responses.
Exclusions, changes, coverage differences with evidence and citations.
Triage, customer history, regulatory timeframes, draft responses, evidence packs.
Control evidence, policy compliance, audit prep, evidence gaps.
Permission-aware search across policies, procedures and internal knowledge.
Summaries of operational data, executive packs, evidence-backed narratives.
Commercial renewals are where we've taken this furthest: agentic renewals runs the whole renewal as a governed, evidenced workflow, with AI Process Assurance behind every outcome.
Roadmaps follow market size. ANZ insurers will not be the first served.
NZ and Australian insurers have local platforms, brokerage structures, regulators and conduct expectations.
Airclerk operates across New Zealand and Australia, with active relationships across insurers, MGAs and brokers.
The Contracts of Insurance Act 2024 reshapes proposal questions, policy wordings and claims decision processes, with a backstop commencement of 15 November 2027. Claude is a natural fit on the document side — plain-language wording reviews, proposal-question audits and consistency checks across a book.
Two-week, fixed-price plan.
First governed workflow into production.
Controls, approvals, audit trails.
Monitor, improve, expand.
Hosted by Airclerk, or deployed single-tenant into your own Azure tenant on request - so the controls, evidence and audit trail sit where your risk and compliance teams need them.
A board-ready Claude implementation plan for your insurance operation in two weeks.
Insurers, MGAs and underwriting teams use Claude across document-heavy work such as underwriting document review, claims file summarisation, renewal pack comparison, policy wording comparison, complaints handling, compliance evidence review and board reporting. Airclerk designs and implements these as governed workflows — connected to your documents, systems, permissions, human approval steps and audit trails — so Claude can move from pilot into production safely. We are Claude-preferred but platform-aware, and can implement on Copilot where that is your standard.
AI Process Assurance is Airclerk's approach to making AI-assisted insurance work defensible: a Workflow Charter sets out the path a piece of work should follow, a Semantic Audit records what actually happened, and the result is a retained AI Workpaper. For underwriting, claims and renewals, that means the reasoning, evidence and human approvals behind an outcome are captured rather than lost, giving your risk and compliance teams something to stand behind.
Airclerk records the work that runs through the instrumented workflows and tools it implements — the inputs, the steps, the evidence and the human approvals along that path. It does not claim to capture every interaction or guarantee total capture; what is evidenced is the designated work that flows through the governed rails Airclerk builds with you.
The Contracts of Insurance Act 2024 reshapes proposal questions, policy wordings and claims decision processes for New Zealand insurers, with a backstop commencement of 15 November 2027. Airclerk helps you evidence your own readiness on the document side — plain-language wording reviews, proposal-question audits and consistency checks across a book — with the reasoning and evidence retained as an AI Workpaper. This is implementation and evidence support, not legal advice.
Workflows can be hosted by Airclerk or deployed single-tenant into your own Azure tenant on request, so the controls, evidence and audit trail sit where your risk and compliance teams need them. Workflows connect to your existing documents and systems with permission-aware access, rather than requiring everything to move into a single new application.